Privacy Policy

Agility Services website is owned by Agility Physio Rehab Services Ltd, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Agility Services, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Agility Services website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

What information does the Clinic collect and who from?

We receive personal information about you (name, address, email and medical information etc), when you attend for treatment, when you contact us by email, text or phone and if a third party (e.g. Insurance Company, GP or Consultant) refers you to us.

How does the Clinic use your personal information?

We use your information to provide the best possible service to you, to protect your vital interests in case of medical emergency, to deal with your requests and enquiries and to email receipts/invoices. You will be asked for your Consent when sending any medical reports/letters about you. The Clinic does not use your personal information for marketing purposes.

How long does the Clinic keep your personal information for and why?

To abide by medical regulations, we keep your treatment notes for 8 years, or 8 years past your 18th birthday. As well as paper copies, upon discharge your notes are stored digitally onto an encrypted, password protected hard drive, as a security back up. We keep your personal data to assist us if you require treatment in the future, if solicitors request copies of your medical notes some time after your treatment, and billing accounts are kept for 6 years for tax purposes. We do not store your personal data on our Clinic computer.

​When would we use your information to contact you?

We only contact you in reply to your enquiries, to confirm/change appointments during your treatment and soon after your last session to check your progress or for billing purposes.

What happens if you are under 18 years of age?

We require a parent/guardian to consent to you providing your personal information to us.

What are your rights under current Data Protection Legislation?

You can access your information by requesting, in writing, a copy of your treatment notes. We may request identification for this. You can request, in writing, a transfer of your personal information eg. to another clinic. You can ask the Clinic to rectify any errors in your personal information eg. change of address. You can request restriction or deletion of our use of your information. You can object to our use of your personal information.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to agilityphysiorehab@gmail.com.